Aerospace MRO: Improve Internal Communication

aerospace mro Jan 10, 2020

As your processes and execution mature, clearly manage the message of performance up and through the organization. Here’s a brief look at each type and how you can use each type as an advantage:

Messaging Up (to the Boss)

When it comes to MRO business performance, employee relations, and...

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Aerospace MRO: Transparent Customer Relationships

aerospace mro Jan 01, 2020

It’s easy to think that we’re always transparent with our customers, right? I used to feel the same way until I led a major MRO turnaround and discovered what I thought was transparency was causing more customer confusion and frustration than ever. Typical customer transparency is...

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Aerospace MRO: Daily Accountability System

aerospace mro Dec 25, 2019

Simple, simple, simple…that’s the way to think about creating and implementing an effective accountability structure. If the structure is too onerous and administratively complicated, it’ll never gain traction and will lose support within two weeks; however, if this structure...

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Aerospace MRO: Two Critical Metrics to Gain Massive Leverage

aerospace mro Dec 19, 2019

For every MRO organization, there are standard sets of metrics we spend time and energy trying to perfect. Depending on your organization type and structure, these metrics can number from six to 20, or even more!

The challenge doesn’t come from managing any one metric in isolation but...

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